CANDIDATE SERVICE LEVEL AGREEMENT - TERMS AND CONDITIONS
Please read and sign the following terms and conditions for your CELTA training course at Kamala
Education and Training on the Galapagos Islands. This must be returned with your application.
The full course fee is payable to ensure your reservation on the CELTA course for your selected dates. If
you notify the centre within 30 days of the start-date of the course that you will not be able to attend, a
refund will be provided minus a 10% administrative fee. Refunds will only be given when notice is
received after 30 days of the course start date if the centre is able to fill the space with another
Full attendance is mandatory to complete this intensive course. Candidates are expected to arrive on-
time for classes and be appropriately rested to participate fully in the day’s activities. If a candidate is
continually tardy they can be disqualified from the course, although two written warnings will be
provided by the course tutors prior to taking that measure.
There will be zero tolerance for harassment or violent speech/behavior within the classroom setting, or
to any member of staff including the course tutors. Candidates will be immediately disqualified from the
course if such a situation arises.
Assignment deadlines are fairly strict and the candidate will be given a fail grade unless they let the
course tutor know why the assignment will be late with an appropriate excuse. It is the course tutors
right to deny late assignments after a 24 hour period if the candidate has not approached the tutor with
a reason for the delay.
There will be zero tolerance for plagiarism within the written assignments. Any material deemed to be
plagiarized without providing a source within the document will result in a fail grade.
Candidates are expected to attend the whole course. CELTA is a course-based award and absence/non-
participation may jeopardise a candidates chances of successfully meeting the assessment criteria. In
the event of illness or other serious factors, a candidate may approach the course tutors to determine if
special arrangements can be made to make up the instructional hours missed. Kamala Education and
Training will allow such candidates to attend a future course free of cost, provided that space remains
on that course. Candidates will be responsible for any additional costs for accommodation, food, and
travel expenses that attending this make-up course would entail. Under exceptional circumstances, a
partial refund will be provided for the unattended sections of the course.
The candidate must also provide details of any special or medical condition that might require special
consideration before the registration process in complete.
We are committed to providing you with a quality experience and the centre administrative body will be
readily available to help address any concerns you may have. We are proud of the exceptional level of
Municipio de Santa
Kamala Education &
quality of our teacher trainers and staff with regard to conduct, experience, and professionalism.
Complaints which relate to the day-to- day delivery of the course and/or to areas such as refunds,
deferrals, facilities, behaviour of tutors, other course participants etc. can be dealt with initially under
the centre’s internal complaints procedure. If a candidate is not satisfied that issues have been resolved
through this procedure, they may request the “Cambridge English Teaching Qualifications complaints
form” that can be submitted within nine weeks to Cambridge ESOL. We are committed to working with
candidates to safeguard their full satisfaction of the course.
I have read and agree to the previous conditions:
Candidates Name ___________________________________
Candidates Signature ________________________________